Shipping Policy

At Joy Organics, we’re committed to delivering high-quality hemp products quickly and efficiently. Below, you’ll find details on our shipping process, estimated delivery times, and what to expect when placing an order.

Where We Ship

We currently ship within the United States only and do not offer international shipping.

Processing & Fulfillment Times

  • Orders are processed and shipped within one business day (Monday–Friday).
  • Orders placed on weekends or holidays will be processed the next business day.
  • We strive to fulfill orders promptly, but processing times may be affected by high order volumes during holidays or promotional events.

Shipping Methods & Estimated Delivery Times

We ship all orders via USPS and offer multiple shipping options to meet your needs. Shipping rates are calculated at checkout based on your location.

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day

Free Shipping on Orders Over $47

All shipping times are estimates and may be subject to carrier delays beyond our control.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor your shipment’s progress.
  • If you don’t receive tracking information within 24 hours of your order shipping, please reach out to us.

Lost, Stolen, or Damaged Packages

We work with trusted carriers to ensure timely and safe delivery. However, if your order is lost, stolen, or arrives damaged, please contact our support team as soon as possible.

  • Lost or Stolen Packages: If tracking shows your package as "delivered" but you haven't received it, we recommend checking with neighbors or your local post office. If your package is still missing, contact us for assistance.
  • Damaged Packages: If your order arrives damaged, please email support@joyorganics.com with photos of the damaged product and packaging so we can assist you.

Returns & Refunds

We want you to be fully satisfied with your Joy Organics purchase. If for any reason you're not happy with your order, we offer hassle-free refunds.

  • If you’re not satisfied, please contact our team within 90 days of purchase, and we’ll process your refund.

For more details, visit our Returns & Refunds Policy.

Customer Support

For any shipping-related questions, our friendly customer support team is happy to help!

Call us: (833) 569-7223

Email us: support@joyorganics.com

Live Chat: Available on our website

Support Hours: Monday–Friday, 8:00 AM – 5:00 PM MT

Shipping Delays & Special Considerations

While we do our best to ensure prompt delivery, occasional delays may occur due to:

  • High order volumes during sales, holidays, or peak seasons.
  • Weather disruptions or natural disasters affecting carrier networks.
  • Unexpected carrier delays beyond our control.

We appreciate your patience and understanding during these situations. If you experience a shipping delay, feel free to reach out to our team, and we’ll do our best to assist you.